Енергийна независимост и национална сигурност
Should be provided an effective procedure or mechanism for people to be able to express opinions or submit complaints.
Dear citizens,
You can send your complains, alerts, inquiries, opinions and others, related to the process of resettlement in the following ways:
-Through four alert mail boxes are situated at the territory of the three mines and in the Administration building of the Company submission. An obligatory condition when reporting is that the call is not anonymous (name, surname, phone number and / or e-mail). The objective is to provide feedback on the collection of additional information or the clarification of unclear circumstances, if necessary;
- Through four signal mail boxes situated at the three mines and in the Administration building of the Company. "Mini Maritsa-iztok"EAD has also developed a grievance form approved by the Executive Director –РД-5-03-03-01 that can be easily filled in. The purpose is only to provide feedback for gathering additional information or clarifying unclear circumstances, where necessary;
- Electronic way – you can alert with developed a grievance form approved by the Executive Director –РД-5-03-03-01 that can be easily filled in. Filling in a name, surname, phone number and / or e-mail is binding way for the purpose to provide feedback for gathering additional information or clarifying unclear circumstances, where necessary;
- At Company's Administration building –alerts shall be registered at the Company’s electronic registry system “Acstre Office”, with a unique incoming number and the date of their submission. The submission of the document must be accompanied by the name, surname, telephone number and / or e-mail address of the person submitting the document, which is submitting it. The purpose is only to provide feedback for gathering additional information or clarifying unclear circumstances, where necessary;
Anonymous grievances although cannot be replied to for obvious reasons, will nevertheless be investigated and if deemed appropriate the results of the investigation will be publicly available. Copies of the Letters of grievance shall be submitted to Investment Department at the Company's Administration building to be filed in the “Register of resettlement-related grievances”.
A "Register of resettlement-related grievances” will be kept and maintained by Property Unit of Investment Department at “Mini Maritsa-iztok” EAD – Administration building and it’s contain:
* Application form – РД-5-03-03-01
|
№ |
Incoming № /date |
Applicant |
Complaint/Alert |
Regarding |
Answer |
Outgoing № /date |
Anonymous requests, grievances, suggest, alerts and quires are not register in the registry system. The full version of the “Relocation Complaints Mechanism" can be found in the point 9 of the “Land Acquisition and Resettlement Framework ".